ChiroFusion logo
Back to Knowledge Base
Troubleshooting Guide

I'm locked out of my account and need to reset my password

Provider and Staff passwords can be reset in the Admin panel of ChiroFusion.

C

ChiroFusion Support

Updated Sep 12, 2024

917 views
You are able to reset Provider and Staff user passwords within the Admin panel of ChiroFusion. To do so, log into ChiroFusion as an Admin, and click on the Reset Password tab.
 
password-reset-updated
 
Please contact our support team if you have forgotten your Admin account login credentials to request a password reset. You will need to provide us with your 4-Digit Security PIN in order to complete this request.
 

Note: If you have made too many failed login attempts and are now locked out, you will need to wait a full 20 minutes before attempting to sign in again. This applies even if your password was reset.

 

Tags:#admin account#resetting password#password reset#forgot password#forgotten password#locked out#account lock out

Was this article helpful?

Your feedback helps us continuously improve our documentation.

Related Articles

Troubleshooting Guide

Why is the calendar not updating after a patient checks in?

The scheduling calendar is set to auto-refresh every 70 seconds and should reflect any changes after a refresh.

Troubleshooting Guide

Chrome Troubleshoot: Resolving common issues

If you are experiencing lagging or freezing while using ChiroFusion, it's most likely related to your web browser or internet connection.

Troubleshooting Guide

I am having a problem exporting ChiroFusion reports to Excel

The Excel report downloaded from ChiroFusion does not open in Excel or opens as a blank document.

Troubleshooting Guide

I'm unable to approve charges in billing

Being unable to approve charges in billing is usually caused by disabled or blocked pop-up windows in Chrome.