This article will walk you through how to troubleshoot when a date of service does not appear in the search results when posting an insurance payment.
ChiroFusion Support
Updated Sep 12, 2024
In most cases, when you receive a Primary EOB from a Payer, you will post the payment in the system and move the remaining balance to the patient. However, sometimes, if a previous EOB was posted, the date of service may not appear.
The video below will walk you through the process of checking different scenarios that could cause a claim not to appear on an EOB. The 3 examples are:
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