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How do I manage a negative insurance payment or overpayment?

There are times when you will receive an adjustment from an insurance company as a negative payment due to over-payment.

C

ChiroFusion Support

Updated Jul 13, 2026

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ChiroFusion gives you the ability to post an insurance overpayment recovery manually. The video below will demonstrate how to post a negative/overpayment EOB.

 

 

This next video will cover how to handle an overpayment from an insurance payer when the payment has been processed incorrectly and an overpayment has been made on the CPT codes or for the entire date of service.

 

For overpayments that come through as an ERA, the system will understand that this is a take back and you will not need to change anything but rather just close the check. 

 

 

 

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